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Google NewsWelcome to the Era of Bot-on-Bot AI Customer Service  The Wall Street JournalEurobites: Vodafone says Microsoft's AI is generating huge customer service benefits  Light ReadingElevating Customer Service in the Supply Chain  Transport TopicsExecutive Conversations: Putting generative AI to work in omnichannel customer service with Prashanth Singh, Chief ...  AWS BlogAmazon axes more than 100 customer service managers  FortuneParloa, a conversational AI platform for customer service, raises $66M  TechCrunchMicrosoft Copilot for Sales and Copilot for Service are now generally available  MicrosoftVolvo Penta Program Bolsters Customer Service  Trade Only TodayAda improves its AI Agent for customer service  KMWorld Magazine

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